Returns & Refunds Policy
Southern Drip
We want you to be happy with your purchase from Southern Drip. If for any reason you’re not satisfied, please read our returns and refunds policy below.
Returns Eligibility
You may request a return within 14 days of receiving your order.
Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
Items showing signs of wear, damage, or odour will not be accepted.
Non-Returnable Items
The following items are non-refundable:
Sale or discounted items
Gift cards
Items marked as final sale
Underwear or accessories (for hygiene reasons)
How to Request a Return
To request a return, please email us at [[email protected]] with:
Your order number
The item(s) you wish to return
The reason for the return
Once approved, you will receive instructions on how to return your item.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as we are not responsible for lost return parcels.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will offer a replacement, refund, or store credit at no additional cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping costs are non-refundable.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please return your original order and place a new one.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check with your bank or payment provider first
Then contact us at [[email protected]]
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: [[email protected]]
Returns & Refunds Policy
Southern Drip
We want you to be happy with your purchase from Southern Drip. If for any reason you’re not satisfied, please read our returns and refunds policy below.
Returns Eligibility
You may request a return within 14 days of receiving your order.
Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
Items showing signs of wear, damage, or odour will not be accepted.
Non-Returnable Items
The following items are non-refundable:
Sale or discounted items
Gift cards
Items marked as final sale
Underwear or accessories (for hygiene reasons)
How to Request a Return
To request a return, please email us at [[email protected]] with:
Your order number
The item(s) you wish to return
The reason for the return
Once approved, you will receive instructions on how to return your item.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as we are not responsible for lost return parcels.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will offer a replacement, refund, or store credit at no additional cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping costs are non-refundable.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please return your original order and place a new one.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check with your bank or payment provider first
Then contact us at [[email protected]]
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: [[email protected]]